Data that answers the questions you actually ask.
Volume trends, SLA compliance, agent performance. Configurable dashboards and one-click data export.
Built-in report types
Dashboard refresh rate
Data portability — export any time
What's included
- Real-time ticket volume and queue depth metrics
- SLA compliance by workspace, tier, and time period
- Agent performance: volume, handle time, CSAT, resolution rate
- Issue category distribution and trend analysis
- First contact resolution tracking
- Reopen rate by issue type and agent
- Cross-workspace rollup for org-level reporting
- CSV and JSON data export; API access on Growth+
Dashboards configured to what you actually manage
Default dashboards cover the standard metrics. Custom dashboards let you build the view that matches your reporting cadence — daily ops review, weekly leadership update, or real-time wall display. Saved dashboards are shareable across the team.
SLA compliance that shows the full picture
Compliance rates per tier, per workspace, and per agent. Drill from the aggregate number to the specific tickets that drove the result. Breach analysis shows when in the ticket lifecycle the breach occurred — routing delay, agent pickup, or resolution time.
Export when you need to go deeper
One-click CSV export on any filtered view. API access for data warehouse ingestion on Growth and Enterprise plans. Raw event export for custom analysis. Your data stays your data.
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